Tracking overdue accounts with the Aging report

When owners fall behind, the Aging report is where the board sees it. Open Financials → Aging in the dashboard sidebar.

Reading the report

The report groups every owner's unpaid balance by how long it has been outstanding — current, 30, 60, 90, and beyond. That aging is the standard way associations (and their accountants and attorneys) look at receivables, because the right response depends on age: a 30-day balance usually needs a friendly reminder; a 120-day balance needs a plan.

Select any owner to open their account detail: every charge, every recorded payment, and the running balance, plus the collection actions available for that account.

Collection steps the platform supports

From an overdue account, boards can:

• Apply a late fee under your community's late-fee policy (see the related article — Georgia law caps these for communities under the POA Act).
• Restrict amenity access — suspend a key fob or amenity privileges until the account is brought current, where your governing documents allow it.
• Ask the Delinquency Manager (in the AI Workforce) to draft reminder and escalation letters for board review. Drafts always wait for a human before anything is sent.

Every action is recorded in the audit log with who did it and when — exactly what you want if a dispute ever reaches an attorney.

A word of caution on liens and escalation

Georgia law gives associations meaningful collection tools, including liens, but the rules are technical — the Property Owners' Association Act only applies to communities that have opted into it, and deadlines matter (the platform's lien-eligibility checks reflect the POA Act's timing rules, including its three-year window). Before recording a lien or starting formal collections, involve your association's attorney. This is general information, not legal advice — consult an attorney for your specific situation.

Keeping the report meaningful

The Aging report is only as good as your assessment and payment records. Until online payments launch, recorded payments are manual entries — so agree as a board on who records checks and how often, and the report stays trustworthy.